Thank you for visiting and shopping at https://virusglass.com/.

Shipping processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you by email or phone.

Shipping confirmation and order tracking

You will receive a shipping confirmation email once your order has been shipped, containing your tracking number(s). The tracking number will be activated within 24 hours.

Free shipping conditions

We offer free shipping under the following conditions:

  • The order totals up to an amount equal to or greater than $100.
  • The shipping location is within the United States (excluding Alaska and Hawaii).
  • The order does not contain any butane products.

Customs, duties, and taxes

Virus Glass is not responsible for customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (fees, taxes, etc.).

Damages

Virus Glass is not responsible for products damaged or lost during shipping. If you received your order damaged, please contact the shipping company to file a claim.

Save all packaging materials and damaged products before filing a claim.

Shipping services are external

We use UPS and Fedex to help shipping orders to you. Please note that there may be some restrictions on some products, and some products cannot be shipped to international destinations.

Please also note that shipping the items we sell are based on weight, dimensions, and destination. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Stock Availability

We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Store Pick-up

We offer store pick-up for certain items. Monday to Friday from 9:00 Am to 5:00 PM PST. However, for store pick-up please call ahead and make an appointment.

If you have any questions, contact us at info@virusglass.com.

We offer free shipping under the following conditions:

  • The order totals up to an amount equal to or greater than $500.
  • The shipping location is within the United States (excluding Alaska and Hawaii).
  • The order does not contain any butane products.

Butane products will be amounted to the shipping cost according to the weight of the butane product, not the weight of the entire order.

We do not ship orders to any residential region under any circumstances.

The receiver must be 21 years of age or older in order to sign the delivery.

The shipping costs are calculated using product weight, box dimensions, and the location of delivery.

We use UPS Ground as the primary carrier, however we can offer other forms of delivery and services according to your needs (with potentially extra costs).

If your product arrives broken or damaged, please Contact Us immediately. Do NOT use or throw away any items that are damaged without contacting us first.